Troubleshoot HP ePrint Not Working Like an Expert

May 18, 2023 0 Comments

HP ePrint is a versatile technology that enables you to conveniently print documents and photos from any device with internet access, such as smartphones, tablets, and PCs. However, there are instances where users encounter issues like HP ePrint not working. In this comprehensive troubleshooting guide, we will explore various steps to help you to resolve this problem like an expert.

Basic Troubleshooting Steps for HP ePrint Not Working:

  • Ensure that your printer is powered on and connected to a network.
  • Verify that your device (computer or mobile) has email capability and is connected to the network.
  • Check if your printer supports HP ePrint and has the latest firmware version installed.
  • Enable Web Services on your printer.
  • Register your printer at
  • Confirm that your HP printer has enough paper and toner.

Advanced Fixes for HP ePrint Not Printing:

If the basic troubleshooting steps don’t  resolve the issue, you can try the following advanced steps to fix the HP ePrint not connecting problem.

Ensure that your Web Services is on and also Verify ePrint Requirements:

  1. Tap the HP ePrint icon, then go to ‘Settings.’
  2. Follow the instructions to enable Web Services.
  3. Enter the printer’s email address in the ‘To’ field (avoid using multiple email addresses).
  4. Provide some text in the ‘Subject’ field (leaving it blank may cause the print job to fail).
  5. Attach 10 or fewer files, ensuring that the total email size doesn’t exceed 10 MB.
  6. Ensure photos are in BMP, PNG, JPG, GIF, or TIF formats, with a minimum resolution of 100 pixels.
  7. Documents should be in Excel, PowerPoint, Microsoft Word, TXT, HTML, PDF, or Excel files.
  8. Note that encrypted or digitally signed documents are not supported.
  9. The sending email address should have the necessary permission to access your printer.
  10. If you are using an HP printer without a touchscreen, print a self-test page to obtain the printer’s IP address. Enter it in the browser’s address bar to launch the Embedded Web Server. Enable this feature by navigating to the ‘Web Services’ tab.

2. Examine the Local Network Connection:

Examining your printer’s local network is another efficient HP ePrint problem solving technique.

  • Ensure that your HP printer’s wireless signal is turned on.
  • Printers with wireless icons should display the blue light on. (not blinking).
  • Use the wireless setup wizard on the printer’s control panel, if available.
  • Restart the router and check the router band configuration, enabling 2.4 GHz and broadcasting.
  • If your router broadcasts an SSID network, connect the printer to the 2.4 GHz band SSID.
  • Confirm that the security software on your system is not blocking the printer’s connection.
  • Keep in mind that HP printing devices can easily bypass DHCP-assigned IP addresses. Therefore, employ a valid IP address.

3. Restart the Router, Printer, and System:

  • Turn off the printer.
  • Disconnect any Ethernet cables or USB connections from the printer.
  • Unplug the power cord from the router, wait for approximately 20 seconds, and reconnect it.
  • Wait until the router’s lights indicate a connected status.
  • Restart your computer and power on the printer.

Now, just by carefully following the instructions mentioned so far, you can get rid of my hp ePrint is not working issue.

Understanding HP ePrint Limitations and Requirements:

To prevent potential issues, it is crucial to be aware of the limitations and requirements of HP ePrint:

  • Emails with URLs in the subject field will not print, and URLs within the message body part will not be appeared in the print output.
  • Image files should be a minimum of 100 pixels in both length and width.
  • Multiple email addresses in the ‘To’ or ‘Cc’ fields will cause the HP ePrint server to ignore the print job. Only include the email ID of your printer in the ‘To’ field.
  • Digitally signed or password-protected documents cannot be printed.
  • Email attachments cannot be printed separately without the email itself.
  • Every print job defaults to 300 dpi, and HP ePrint does not currently support printing web pages.
  • HP ePrint does not support double-sided printing.
  • Paper tray configuration changes can only be made from the control panel of your HP printer.
  • Subject lines of your message will not be displayed on the print output.
  • Timestamps from the ePrint server will not accurately reflect the time the print job was created or printed.


HP ePrint offers the convenience of printing documents from anywhere, but when issues arise, it can hinder this advantage. By following the methods described above, you should be able to troubleshoot and fix HP ePrint not printing problems effectively. If these steps do not resolve the issue, consider contacting a HP Printer tech support service for further assistance.

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