How To Resolve The Issue Of HP Printer Not Scanning

May 25, 2023 0 Comments

In the world of personal computers and other devices related to them, HP is a well-known brand. However, there are times when your HP printer Not Scanning. Although Printers made by HP rank among the best on the market. But at the end of the day, it’s a machine which cause problem over the time and because of that there might come a time when your HP printer won’t scan. In such a case, you may function perfectly for printing jobs but not for scanning documents, particularly when scanning to a PC. Your personal computer might display an error in such circumstances, indicating that the device is not connected to the internet. But don’t worry, we are here to help you out.

The issue of HP printers not scanning with a PC can happen because of a few reasons, like a crippled examination on your PC or the poor installation of filtering drivers.

Follow the steps below to resolve this issue and enable scanning on your computer:

  • Verify that your computer’s scanning feature is turned on.
  • Check to see that the scanning drivers are properly installed on your computer.
  • Try restarting your PC and HP printer.
  • Make sure your HP printer is on a stable network connection and connected to the internet.
  • Use the HP Print and Scan Doctor to identify and resolve any printer-related issues.
  • You can easily resolve HP printer not scanning issue to your PC by following these straightforward steps.
  • In Windows, look for the model name of the HP printer.
  • In the list of results, click on the particular printer’s name.
  • The HP Printer Assistant will open as a result.
  • Set Scanner Actions on.
  • Select “Manage Scan to Computer” from the menu.
  • To begin the computer scan, click the “Enable” button.

Verify Whether the Printer Is Compatible

If your HP printer has become less efficient, it could be because you have set it to the wrong settings. When this happens, it’s critical to deal with the issue right away.

HP printer scanner not working? Be Calm! as this blog provides comprehensive instructions for repairing an HP printer that won’t scan. Follow these steps to restore your printer’s normal performance. Let’s examine the potential causes and solutions to this issue.

Reinstalling The Software for HP Printers

It’s possible that your HP printer’s inability to scan is caused by out-of-date software that no longer supports scanning services. The software on your HP printer needs to be updated in order to fix this problem. If scanning drivers are not upgraded, they may deteriorate over time and eventually causing issues. Upgrading the drivers and programming for your HP printer is essential to guaranteeing legitimate printing and filtering. The steps for downloading HP printer software are listed below.

  • Press the Windows key + R to open the Run Box. After entering “appwiz.cpl,” press OK.
  • From the Programs and Features section of the Control Panel, select HP Printer Software.
  • The option for Yes is followed by the option to Uninstall.
  • Restart the computer after the HP Printer program has been removed. To remove the HP Printer from the list of printers and scanners that can be used, go to Settings > Printers and Scanners.
  • Choose the HP printer model you wish to remove.
  • Clicking the uninstall Device option is required.
  • To access the HP Support Page, type the model name of the printer into the search bar.
  • Now you will see the most recent software and driver pages.
  • Whether it is the 32-bit or 64-bit variant, pick the right Windows 10 adaptation.
  • After downloading it, install the most recent driver for the type of printer you have.
  • The printer might get back to normal scanning and printing again.

Make Use of The HP Print and Scan Troubleshooter.

For issues with HP printers and scanners, the recommended support application is HP Print and Scan Doctor. It is able to identify issues and offer solutions for resolving them.

Follow these steps to use HP Print and Scan Doctor for troubleshooting if your HP device is having problems scanning:

  • The HP Print and Scan Doctor application must be downloaded and installed.
  • Select the printer or scanner you want to troubleshoot when you open the application.
  • To begin the diagnostic process, press the “Start” button.
  • To determine the issue and implement the suggested fix, follow the on-screen instructions.
  • Test the scanner to make sure it works properly after the problem is fixed.
  • Follow these easy steps to use HP Print and Scan Doctor’s features to effectively troubleshoot and resolve any scanning issues you may have with your HP device.

Windows Defender Firewall Should Be Disabled.

Disabling the Windows Defender Firewall or any other antivirus software installed on your PC can assist in resolving issues with network printers caused by firewall blockages. In Windows 10, you can disable the Windows Defender Firewall in the following manner:

  • Open the search function and enter “firewall” to begin.
  • Search for the “Windows Defender Firewall” option when you open the Control Panel.
  • “Turn Windows Defender Firewall Off” will appear, then click on that option.
  • Using HP Print and Scan Doctor, which also lets you disable the Windows Defender Firewall, is an additional option.
  • You can temporarily disable the protection provided by most antivirus programs in order to investigate the problem.
  • If you follow these steps, you can disable the Windows Defender Firewall and any other antivirus software to assist in resolving any issues with printer-to-network communication brought on by firewall obstructions.

Removal of Corrupted Files

Problems with your HP printer, such as “HP printer scanner not working,” could be brought on by corrupted or missing files. An alternative is the System File Checker Scan. Either the file will be repaired or deleted. The HP scanner won’t work because the drivers and system files are corrupt. The following is a list of ways to run a System File Checker Scan.

  • Use the command terminal
  • Type DISM.exe/Online/Cleanup-Image/restore health into the command line.
  • Prior to beginning the SCF Scan, use the return button. ‘SFC/scannow’ should be typed into the Command Prompt. Hit the Enter key.
  • The procedure will begin and last for a few minutes.
  • Restart the computer; your scanning troubles must be fixed by now.

Reboot the computer; your scanning issues must already be resolved.

Activating Windows Image Acquisition Service

Windows Image Acquisition is the most essential scanning tool. By activating the service, the issue with the HP Printer not scanning to the computer can be resolved. If you want to activate the WIA Service, you must follow the steps below.

  • Open the Run box, simultaneously press the Windows key and the R key.
  • Type “services.msc” into the Run box and click OK
  • For opening the window, double-click on Windows Image Acquisition.
  • In the drop-down option, choose Automatic, then click OK.
  • DCOM, ROC Endpoint Mapper, and Remote Procedure Call are three Windows monitoring services.


Your HP Printer’s scanning or printer won’t scan issues should be resolved by following the above procedure. If the problem does not go away, please do not hesitate to get in touch with HP Customer Support for additional assistance. They will offer you the most effective solution to the issue.

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